What is your refund policy?
We accept refunds within 30 days of original purchase date. The item needs to be in its original, unused condition. Refunds are made using the original form of payment. Please email us at customercare@prowellnesspharma.com to start the refund process.
What is your return process?
Please follow the protocol below to initiate a return:
- Send us an email at customercare@prowellnesspharma.com within 30 days of order placement.
- Provide the reason for the return and include pictures of the product.
- Our team will review your request and determine whether a refund is applicable.
- If the return is approved, we will provide instructions on the return process.
Can I cancel or change my order?
If you would like to cancel or change your order, please contact us immediately. Due to our fast processing, there is a very short time window for a cancelation or change to be granted before order is shipped.
Still have questions?
Please do not hesitate to contact us, we are happy to help! Contact us at customercare@prowellnesspharma.com. We are available 24 hours a day! We guarantee an answer in less than 24 hours.
